Privacy Policy

1. Introduction

Welcome to VoxAIAgent.com ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

• Account Information: Name, email address, password, and billing information when you register.
• Voice Data & Recordings: We collect and store audio recordings and text transcripts of calls made or received through our platform for the purpose of providing our service.
• Contact Lists: Phone numbers and lead information you upload for outbound campaigns. You retain ownership of this data.
• Usage Data: Information about how you use our platform, including logs, device information, and interaction metrics.

3. Call Recording & Disclosure

All calls handled by our AI agents are recorded.

VoxAIAgent.com records telephone calls for quality assurance, training, and service improvement purposes. Our platform is configured to announce this to callers at the beginning of every call with a disclosure such as:

“Just to let you know, this call is being recorded for quality and training purposes.”

• All-Party Consent States: Call recording laws vary by jurisdiction. Many U.S. states (including California, Florida, Illinois, Pennsylvania, and others) require all parties to consent before a call may be recorded. By continuing a call after receiving the recording disclosure, callers consent to being recorded.
• User Responsibility: As a user of our platform, you are responsible for ensuring your business complies with the call recording laws of every jurisdiction from which you receive or place calls. We provide the disclosure mechanism; compliance with local law is your obligation.
• Opting Out: Callers who do not consent to recording may request to speak with a human representative or contact your business through a non-recorded channel. Our AI agents are instructed to respect such requests.

4. Voice Data Processing

Our Service relies on third-party Artificial Intelligence (AI) providers to process voice data. By using the Service, you acknowledge that:

• Audio recordings are transmitted to and processed by our AI partners (e.g., OpenAI, Google, Vapi, Deepgram) to generate transcripts and responses.
• We do not use your proprietary business data or customer voice recordings to train public AI models.
• Transcripts are analyzed to extract lead information (e.g., names, appointment times) which is stored in your secure dashboard.

5. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our AI receptionist services.
• Process transactions and manage your subscription.
• Analyze and improve our platform performance.
• Comply with legal obligations and enforce our Terms of Service.

6. Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers solely for the purpose of delivering our services:

• Telephony Providers: To connect calls and provide dedicated business phone lines.
• AI Processors: To transcribe audio and generate intelligence.
• Payment Processors: (Stripe) to handle billing securely.

7. Data Retention & Security

We implement industry-standard security measures to protect your data. Voice recordings and transcripts are stored securely using encryption at rest and in transit.

We retain your data for as long as your account is active or as needed to provide you services. You may request the deletion of specific call data or your entire account by contacting support.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. Please contact us to exercise these rights.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@voxaiagent.com.